Once approved, absent extenuating circumstances, the provision of a reasonable accommodation will
occur no later than twenty-one (21) business days from the date of the request.
If the ORAA Reasonable Accommodations Manager must request medical information or documentation from a requestor’s doctor, the processing time frame will stop on the day that the ORAA Reasonable Accommodations Manager makes a request and will resume on the day that the information/documentation is received by the ORAA Reasonable Accommodations Manager.
In the event that an accommodation cannot be implemented within the 21-day business day time period, an interim accommodation may be implemented if practical. The interactive process between the applicant and the Agency (Recruitment and ORAA Reasonable Accommodations Manager) will occur to determine what interim measures are needed.