Accessibility of Facilities and Usability of Services

NSA is committed to ensuring the physical accessibility of its facilities and services for guests and the workforce.

How to Report a Complaint

If you experience a barrier to any facility or services, you may file a complaint with NSA’s Installation & Logistics (I&L). There are no limits to the number of complaints you may file; however, each complaint ticket must be submitted separately.

How We Handle Your Complaint

For those providing contact information, an acknowledgement receipt for the complaint will be provided within two weeks of submitting the request. This acknowledgement will include information about your complaint, request that you submit any supporting documentation, as well as the investigative process and I&L contact information.

Complaints are investigated to determine if the identified accessibility barrier violates an applicable standard. Depending on the results of the investigation, NSA will work to remedy the accessibility barriers and inform you when the remediation is complete.